Privacy Policy
Effective Date: January 1, 2025 | Last Updated: January 15, 2025
1. Who We Are & Data Controller
This Privacy Policy applies to all personal data collected and processed by Kervadino ("Company", "we", "us", or "our"). We operate residential and commercial cleaning services within the United States. For inquiries regarding data protection, please contact our privacy compliance manager at [email protected].
2. Scope of This Policy
This policy details how we collect, store, share, and safeguard personal information obtained through our official website kervadino.info, customer intake forms, phone inquiries, and service agreements across all operating jurisdictions in the USA.
3. Categories of Data We Collect
(a) Information You Provide Directly: Full name, email address, phone number, property service address, clean scheduling preferences, and specific instructions submitted via our booking or contact forms.
(b) Information Collected Automatically: IP address, device telemetry, browser type, referring URLs, operating system, and interaction metrics gathered through essential and optional cookies.
(c) Information from Third Parties: Analytics partners, service verification providers, and payment processors.
4. Purposes and Legal Bases for Processing
| Processing Purpose | Data Categories Involved | Legal Basis (US / State Laws) |
|---|---|---|
| Service Delivery & Quote Fulfillments | Name, Email, Phone, Service Address | Contractual Necessity |
| Customer Support & Inquiry Response | Contact details, message content | Legitimate Business Interest |
| Website Optimization & Analytics | IP address, device data, cookies | Consent / Legitimate Interest |
| Legal Compliance & Fraud Prevention | Transaction logs, identity details | Legal Obligation |
5. Cookies & Google Consent Mode v2
Our website implements Google Consent Mode v2. Non-essential cookies for advertising, analytics, and personalization remain disabled by default until you grant explicit consent via our banner. You can customize or withdraw consent at any time using the permanent "Cookie Settings" link in our website footer.
6. Data Sharing & Third Parties
We do not sell, rent, or trade your personal information. We share data only with trusted service providers bound by strict confidentiality agreements, including IT hosting providers, scheduling software partners, and legal authorities when required by federal or state law.
7. International & State-Level Transfers
All customer records are hosted securely within servers located inside the United States. If data is accessed remotely by authorized technical personnel, standard data security safeguards are maintained.
8. Data Retention Schedule
We retain personal data only for as long as necessary to fulfill service commitments, resolve disputes, and comply with tax and accounting rules. Inactive lead submission data is purged after 24 months.
9. Your Privacy Rights (CCPA / CPRA & US State Rights)
Depending on your state of residence (including California, Virginia, Colorado, Connecticut, and Utah), you hold rights to: (a) Access personal data held about you; (b) Request correction or deletion; (c) Opt-out of targeted marketing; and (d) Exercise rights free from discrimination. To submit a request, email [email protected].
10. Data Security Measures
We maintain technical, administrative, and physical safeguards—including SSL encryption, access controls, and regular audits—to guard against unauthorized access, loss, or misuse.
11. Children's Privacy
Our services are directed exclusively at adults aged 18 and older. We do not knowingly collect or solicit personal data from children under the age of 16.
12. External Website Links
Our website may contain links to external sites. We are not responsible for the privacy practices or content of third-party domains.
13. Policy Updates
We reserve the right to modify this Privacy Policy at any time. Material updates will be posted on this page with a revised effective date.
14. Contact Information
For questions, data access requests, or privacy concerns:
Kervadino Privacy Department
Email: [email protected]